Managed IT Services
HDCS is proud to be an experienced provider for the new and improved IT service management system that provides outsourced IT services to small businesses throughout Tampa Bay. This revolutionary new system, known in the business as Managed Service Providing, is the most comprehensive, complete, and total IT service package that gives the most elevated level of IT service for a fixed, predictable monthly cost. Managed Services is the future of the IT business and provides all of the following with our clients:
- Complete support services at a fixed monthly cost
- One Phone Call for all your technology needs
- Comprehensive management and support for IT infrastructure
- 24x7 monitoring of all systems
- Managed Security and Anti-virus solutions
- Hardware & Software Support
- Managed Backups, business continuity and rapid recovery
- Service level agreements for prioritizing response times
- Vastly improved help desk request tracking
- Remote management of servers, network, workstations and mobile devices
- Improved system security and access controls
- Cost/benefit analysis of infrastructure options
- Scheduled on-site or off-site time to perform maintenance and to support users
- Software tools for visibility on work and for managing work priorities
- Software that tracks end-user satisfaction and quality of work
What would daily productivity be like if......
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Your staff could enter requests that go directly to IT via the computer and can be handled remotely? |
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Your client administrators could receive emails when requests are made by employees so they can monitor staff IT issues? |
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Your management could view all projects, tasks and requests and monitor the service we provide for you? |
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