We service companies that need new network setups, upgrades and support for current configurations. While on-site support is inevitable, most solutions can be resolved over the phone via remote-support. We have remote-control access for monitoring and support to help troubleshoot issues and solve your problems in a timely fashion. Most competitors require additional software purchases and agreements, while we offer service contract level agreements, we support anyone and everyone with remote control administration at no extra cost.

When you contact HDCS to solve an issue we always use the following solution breakdown.

1. Ask key troubleshooting questions

2. Analyze the situation and ask for feedback

3. Determine severity of issue and continue troubleshooting or schedule onsite visit

4. Quality control of issue, verify solution and customer satisfaction

5. Bill for services rendered